Our Charter of Healthcare Rights - For You

We have our own Charter of Healthcare Rights. It is our committment to you and we have based it on the Australian Charter of Healthcare Rights.

1. ACCESS
We will make ever effort to help you make appointments for your treatment needs. We really appreciate you cancelling promptly if you need to or let us know about rescheduling. If our receptionists cant fit you in please ask to be placed on our last minute list or ask the receptionist to consult directly with the dentist to see about fiting you in.

2. SAFETY
It is important that we keep you safe. Please fill in our medical history form and also bring in your list of medications each visit so we can keep our records up-to-date. If something ever goes 'astray' we are in communication with a network of trusted specialists so we will help you with professional care. Our primary concern is your health and welbeing and we are honest in our communications as we seek to offer support and advice with regard to how the situation can best be resolved or managed. We conform with the Australian Commission on Safety and Quality in Healthcare's Open disclosure framework.

3. PARTNERSHIP
Our practice values each individual as a unique person.  Please ask question as we really do want open communication. Decision making and planning are integral parts of working towards your great smile and health.

4. INFORMATION
We love to impart the knowledge we have gained! If we can make it easier for you to understand please let us know. We value being able to update you on the great range of options available today. Getting information that includes the risks and benefits help you make excellent health choices.
As always we want open discussion about costs and timetables.
We value to opportunities to help you understand and use good quality health information.

6. PRIVACY
All health information is private and confidential and we take this very seriously. You also have the right to ask us to show you your records and to transfer them. We are always happy to assist.

7. GIVE FEEDBACK
Your feedback is valuable to us. We will take any comments or feedback seriously and our practice will grow better because of your concerns or suggestions. Our preference is to tell us directly but if you want you can email us or write us a letter. If you ever did have a complaint we do have a complaint management process and committ to acknowledge and respond in a timely manner. If you feel we haven't responded in time or appropriately please put this in writting directly to the principle dentist- thanks.

The Australian Charter of Healthcare Rights is about high quality and safe healthcare. It was developed by Australia's leading organisation in quality and safety in healthcare - the Australian Commission for Safety and Quality in Healthcare.

We have included this in our web site to help you understand the rights we have using the Australian healthcare system. This particular document of healthcare rights was endorse by each State Health minister in 2008. Prior to this each healthcare state and hospital had its own statement of rights.

The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system.

The Charter recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights. The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care. This helps everyone to work together towards a safe and high quality health system. A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcomes.

Australian Charter of Healthcare Rights

The Australia Commission for Safety and Quality in Healthcare web site has a number of resources available

Different Languages
The Australian Commission on Safety and Quality in Healthcare has the Charter available in 29 different languages. Check it out here.